”“Gcash should forgo the charges incurred by account holders if it will be proven that the transaction is unauthorized. Globe also said that GCash is working with law enforcement agencies to arrest the. Send money to another GCash account. Financial application GCash on Tuesday afternoon said it has already completed the adjustment of all e-wallets of users affected by the reported unauthorized deductions. Unauthorized Transactions in GCash Hi. Tap the transaction again, then tap Report an Issue. With more than 139,000 partner merchants in the country, it truly has helped revolutionize how Filipinos transact. Let’s start with the good things of GCash! First of all, I like the fact that you can use it for free. Published May 15, 2023, 9:34:53 PM. May 10, 2023 4:35 PM PHT. Attach the following documents:. One thing, Apple is sending billing statement on my iCloud email for my reference but the last transactions had no billing statement. By Kristina Maralit. May 25, 2023 | 12:00am. It also compensates qualified customers for unauthorized transactions of the GCash app or GCash Mastercard in cases like stolen mobile phones or identity theft. . g. Tap the transaction again, then tap Report an Issue. To report a dispute, please visit any branch near you. GCash is one of the most popular mobile apps for Filipinos in this digital age. Load Bills. You must return the completed form no later than 45 days after the transaction date when the disputed transaction were charged. Your Account Send. Enter your 4-digit MPIN then tap Next. On May 9, a number of GCash users encountered unauthorized deductions that were transferred to accounts held by East West Banking Corp. Enter the 6-digit authentication code then tap Next. Fully verified users enjoy higher limits, and the wallet limit doesn’t reset at all. Submit a dispute form through the GCASH app. . Buyer's remorse (e. ”. Mobile wallet platform GCash in the Philippines has addressed user reports of unauthorized transactions on the platform and has assured its users that their funds are secure. Keep it confidential to prevent unauthorized transactions. The second deduction was last week, they deducted Php 49 TWICE without my permission and I did not complain. We noticed you haven't enrolled in our Play Points program yet. This swift action enabled us to mitigate the impact [on] our customers, which [is] why we were able to correct their e-wallet balances immediately within 24 hours,” GCash said. The card was in my possession at the. Please like and follow me onInstagram and Fac. Yes, the new Visa card includes free GInsure insurance wherein cardholders are protected from unauthorized transactions for the first 30 days post-activation (up to. I ignored the first text notification, knowing that it could be a scam but then I received another notification and another and another and a total of 5 notifications. Meanwhile, the EastWest Bank (EWB) said it has immediately acted on reports regarding unauthorized cash transfers from GCash into a certain alleged EWB account. In less than an hour, the fraudsters gained access to the online wallet of Borja’s partner, took out a P100,000 GGives loan under his name, and took four. Formal complaint against Gcash. m. When your accounts are linked, the following will happen to your GCash account: Share the same monthly wallet and transaction limit of one GCash account. In a media briefing in Taguig City on Wednesday, GCash launched its Customer Protect program which assured users of compensation in cases when their accounts are compromised. Note: The downloadable Transaction History will show the transactions made after 24 hours and for up to one year. GCash will never ask for that information. Depending on the result of the investigation, the User may be compensated by GCash for the Unauthorized Transaction if the root cause thereof is due to the fault or negligence of GCash. Metro Manila (CNN Philippines, May 24) — The National Privacy Commission has concluded its probe into the unauthorized transactions on May 8. Unauthorized GCash transactions caused by phishing attack – NPC. Tap Unlink Phone. Spot and report scam transactions. I received a text from UCPB saying that I made a transaction in "LAZADA PH TOP U" and "SHOPEE PHILIPPI". To address this problem, it is highly recommended that you change your Gcash password immediately to regain control. If you can be verified, meaning you probably. A GCash official said that they have been investigating the. Select what type of eSignature to generate. 1. Here are the conditions of the program: You should report the transaction within 15 days of the incident. g. can open a bank account (not unbankable anymore) and can open a brokerage account. MANILA, Philippines— Following over 300 reports of “unauthorized transactions” depleting GCash users’ funds, the e-wallet service stated “no fund loss” has occurred and that balances. Your credit card agreement must explain your maximum liability if your card is used without your permission. to around 3 p. E-wallet firm GCash is rolling out a new security feature that aims to prevent unauthorized transactions brought about by phishing and other types of scams. Good news! We found no unauthorized charges in your account and that means your information is safe and secure! The best option is to contact the relative and request a refund from them. Log in to GCash by entering your mobile number then tap Next. The card was in my possession at the time of the transaction and at all times. This is the reason why GCash has a lot of messages and in-app reminders. MANILA, Philippines — Digital wallet platform GCash said on Tuesday that there was “no fund loss” in the wake of alleged unauthorized transactions that some. GCash Customer Protect Program allows the user to make disputes, block and replace the card upon detecting unauthorized GCash Mastercard transactions. House Deputy Minority Leader Bernadette Herrera is 'not satisfied' with GCash's statements to. Account Secure. "As far as data privacy is concerned in determining kung na-breach nga ba sila o hindi, sa ating pagsisiyasat, hindi sila na-breach (based on our. To view your transactions, tap Transactions at the bottom of the GCash app. Here is an example of a scam circulating that preys on innocent users. The Program will not apply to the following: Unauthorized Transactions that have been reported beyond the prescribed 15-day period; The Customer Protect program is our promise that you will not be held liable for unauthorized transactions made from your account. With #GSafeTayo the Philippines’ number one financial app introduced the “double authentication” feature which can ensure that only the account owner has the ability to. Protektahan ang account mo from unauthorized transactions! Verify your account today! Go to your Profile and tap ‘Verify Account’ to start. [9] Enter your basic GCash-registered account details like name, email address, and mobile number. GCash is set to roll out a new security feature that aims to prevent unauthorized transactions brought about by phishing and other types of scams. INQUIRER FILE PHOTO. If you did not authorize any transaction (e. yesterday, GCash has deactivated the e-wallet account. GCash noted that under the Anti-Money Laundering Act of 2021, those found guilty of “money mule” scams can face up to seven years of imprisonment and a fine of P3 million. GCash will refund confirmed unauthorized transactions through fund insurance, as stated in their Customer Protect program. Since no otp and the transaction was unauthorized, they'll probably reverse the charges. For instance, logging into your GCash account on a PC requires two-factor authentication (2FA), adding an extra layer of protection against unauthorized access attempts. Notifications of Unrecognized Logins. Next, tap “Add a Card” and enter the 6-digit authentication code. Secretary Ivan Uy said DICT's Cybercrime. THE Department of Information Communications and Technology (DICT) on Friday said it will conduct its own investigation into the recent snag experienced by electronic wallet GCash that purportedly resulted in unauthorized online transactions. You must report unauthorized transactions within fifteen (15) days from the transaction date. You can report unauthorized transactions. GCash examined. This help content & information General Help Center experience. Note: Subscriptions made on the Google Play Store are automatically renewed. Purchase telco, non-telco, and broadband load, and even app. If you notice charges on your Credit/Debit card, PayPal, or Google Play account that you did not authorize, please contact Customer Support before. 00. Firstly, you have to open the GCash app and then go to the profile option in the bottom right corner of the app. Here, it advised members against giving out their one-time passwords (OTPs). Lazada Platform Reviews & Complaints; Lazada Platform Unauthorized Transaction/ Refund Online Bank Fund 2265 Customer Care, Contact Number, Mobile Number and Helpline Details of Lazada Platform Majaro Tower, 312 4th Ave, Taguig 1434 M2265. Borrow GSave. GCash Help Center; Your GCash Account Get Started with GCash. GCash is set to roll out a new security feature that aims to prevent unauthorized transactions brought about by phishing and other types of scams. g. From 10 a. GCash reported Wednesday (May 10) that its online platform has been an even stronger target of fraudsters. Globe Telecom-backed mobile wallet GCash is now covering up to P100,000 in compensation for unauthorized transactions on their app. Its affiliate, the Ayala-owned telco Globe, said it has blocked over 4 million malicious text messages believed to have been sent by fraudsters. F&F - Friends and Family (no protection at all. m. Dwight de Leon. Disable installations from Unknown Sources in your phone settings by following the steps below: Go to your phone Settings and search for “ Unknown Sources/Apps ” or “ Untrusted Sources ”. ”. November 25, 2022. ”Add money to your digital wallet and make use of convenient and cashless transactions. Here’s how you can report a scammer in GCash using Customer Protect: Submit a ticket to GCash or call their Customer Service at 2882. Request for Cancellation of a subscription payment. SUCCESSFULHere’s how to do it: Open the Gcash app on your smartphone. GCash increase its popularity in online transactions, particularly online shopping, sending money to other accounts and bill payments. . Cash In Cards. Please use. Isa pa i use gcash just for cashless transaction. Good day po. You may be eligible for a refund from Google for purchases that you believe are fraudulent. If that person hasn't made any withdrawal yet, they may be able to reverse your transaction. GLife GCash Partners. Ang kulang lang talaga sa atin mga pinoy ehh how to read and understand what we are seeing. MANILA, Philippines — Reports of unauthorized deductions in customers’ accounts at the popular e-wallet brand GCash were due to phishing attacks, according to the results of an investigationWhat we call as unauthorized, are transactions made by people without your knowledge. A network of digital advocates urged today fintech app Gcash to investigate complaints against unauthorized transactions. The last 2 of which I experienced right in front of me. 8. Update: as of 11:00AM today, May 9, 2023, GCash app is accessible but bank transfer is. Pay GInsure. ÐÏ à¡± á> þÿ G I. People who use the mobile wallet platform GCash have filed a complaint with the PNP Anti-Cybercrime Group because more than 30 of their accounts were emptied of money by unauthorized individuals. MANILA, PHILIPPINES — GCash, the popular digital wallet platform, issued a statement on Tuesday reassuring its users that there has been “no fund loss” in response to reported unauthorized transactions. Wallets. The BSP will then send a copy of your complaint to the bank with a request to. Several GCash users earlier reported unauthorized withdrawals amounting to millions of pesos cumulatively. to around 3 p. Gcash should not get out of this scot-free. , announced on Thursday that it will soon roll out a new security feature aimed at preventing unauthorized transactions. Step 2: Launch the app from your phone and enter the mobile number. Good news! We found no unauthorized charges in your account and that means your information is safe and secure! The best option is to contact the relative and request a refund from them. Google Pay Ombudsman (Brazil Only) You can dispute fraudulent transactions made with your Google Pay account. With GCash downloaded and enabled on your smartphone, it is like carrying your money on your phone. 7-Eleven charges a convenience fee for every GCash cash-in transaction. Transaction Dispute Form (Revised 06262018) Page 1 of 2 Transaction Dispute Form A. Here are the steps to submit a ticket via GCash App: 1. Visa, Mastercard, American Express and Interac have committed to protect you. It helps you keep your GCash Mastercard replenished to meet your financial emergencies. This help content & information General Help Center experience. GCash reported Wednesday (May 10) that its online platform has been an even stronger target of fraudsters. You can also cancel some payments. com, scammers attempt to mimic the appearance and functionality of the legitimate Gcash website, tricking users into providing sensitive personal information or making unauthorized transactions. Finally, the GCash Visa card is available to all verified GCash users. According to him, he saw an unauthorized transaction in his e-wallet that resulted in the loss of all his money worth thousands of pesos. GCASH Transaction Details: Gcash No. Hi! You may be experiencing challenges using your GCash Mastercard for online transactions. GCash is among the several fintech platforms that benefited from the rise in popularity of cashless transactions triggered by the e-commerce boom of the COVID-19 pandemic. Enter the code and submit it. Bernadette Herrera is asking the House of Representatives to carry out an investigation, in aid of legislation, on the alleged unauthorized transactions involving popular mobile wallet service GCash last Tuesday, May 9. Visa, Mastercard, American Express and Interac have committed to protect you. In the 4th quarter of 2017, we have seen an extraordinary rise in fraud attacks towards the entire industry with an increase in the number of claims. SIM registrations will only be collected and processed by your telco providers through the channels they have provided. “They are claiming that the security features of GCash are insufficient and can be bypassed by individuals accessing the accounts. we regret to inform you that GCash is not liable for any unauthorized transaction to your GCash Phone was lost. Here’s how you can refund your GCash Money from error transactions. Leading finance app GCash is set to launch the “double authentication” feature. Catherine Talavera. com. Terms and Conditions - GCashOn your GCash app, tap Profile. The GCash app went into maintenance mode–instapay to their partner banks were also switched off. g. Gcash sent me a text saying that the payment was successful, but I did nothing. In the meantime, enjoy hassle-free payments using GCash Online Payments. Verify your mobile number by entering the code sent to your phone via SMS. You may check your SMS. Apparently you only need OTP and be a Verified user to immediately. This helps to prevent identity theft and unauthorized transactions. May 9, 2023. On February 6th, I received a notification on my mobile device indicating that an auto-deduction of my GCredits had been performed by "Google". ”. 4. Verify your mobile number by entering the code sent to your phone via SMS. ”. or Visa,. GCASH will only process a refund for transactions with incorrect amounts if you report the incident within seven (7) days of the transaction. GCash reserves the right to refuse acceptance of the claim for compensation if the disputed transaction was reported beyond the 15-day period. Disabling card: You can disable your GCash Mastercard in the GCash app in case of loss or theft, to prevent unauthorized transactions. 2. Fix issues when you pay for Google products & services. Act swiftly: If you notice any. To view your transactions, tap Transactions at the bottom of the GCash app. Unauthorized Transaction This transaction was neither made nor authorized by me / my supplementary cardholder. REPUBLIC OF THE PHILIPPINES. To do this, open your GCASH app on your smartphone and tap on “Profile” at the bottom right corner of your screen. m. This help content & information General Help Center experience. A GCash Support agent will guide in filling out a dispute. Tap Unlink Phone. What you can do is to report the erring bank or e-wallet to the Bangko Sentral ng Pilipinas (BSP) by email, chat, telephone and postal mail. Choose the type of issue that you want to report. GCash has apologized for the temporary downtime and assured users that their funds. m. To cancel a subscription, follow any of the steps below: Visit Cancel a Subscription on Google Play to unsubscribe from the Google Play Store subscription page. A user should file a report regarding any irregular transaction, such as unauthorized withdrawals or point-of-sale (POS) purchases-on GCash’s official customer care channels within 15 days from the date of the transaction. ”. GCash is set to roll out a new security feature that aims to prevent unauthorized transactions brought about by phishing and other types of scams. Also report to the police. Nilinaw ng Gcash na wala rawng nawalang funds, yung mga sumakay sa issue is yung mga nabiktima ng phishing, although hindi ako 100% garantisado kung totoo man ang balitang yan, pero opisyal na sinabi ng gcash wala raw nawalan ng. Today we had an unauthorized transaction sa gcash MAY 8, 2023 at around 3:18 PM! We hope mabalik ma resolve agad kasi siyempre pinaghirapan natin yun. Report unauthorized purchases. GCrypto GStocks Global. DICT, NTC, CICC to probe unauthorized GCash transactions. 4 million mobile wallet remitters in the Philippines. Tracking no: #NTC-161715962850. Products & Services. answers to security questions, MPIN, and/or OTP) and without your fault or negligence that led to unauthorized individuals accessing or using your GCash Account. Under Concern Category, choose My GCash Account’. 2 In any single calendar month, if the accumulative amount of Unauthorized Payments submitted by a Merchant exceeds (i) RMB 5,000 and (ii) 1/100,000 of the total Transaction Value of Transactions submitted by a Merchant, Company will, upon Alipay’s request, cooperate with Alipay and procure that the relevant Merchant cooperates with Alipay. They should be penalized for each reported incident of unauthorized transaction, on top of the reimbursement of all unauthorized transactions, regardless of when it occured. But regardless, this will not be considered an unauthorized transaction because the OTP was provided, which was supposedly the added layer of protection. It allows users to do digital transactions, such as paying bills, transferring money, shopping, and investing, among many others. , all funds belonging to users affected by the unauthorized transaction had been returned. GCash: GCash Customer Protect Program: This program offers compensation for unauthorized transactions, providing an extra safety net for users. We noticed you haven't enrolled in our Play Points program yet. In the “ Concern Category ,” choose “ My GCash Account, ” then tap “ My account was hacked. An “Unauthorized Transaction” occurs when your GCash Account is compromised without disclosure of any of your confidential information (e. Once you start using your card, constantly monitor your transactions through the GCash app and report any suspicious or unauthorized transactions. Nachange kona mpin ko pero pinipin sakin ng Gcash na ako yung may kasalanan even though wala naman akong subscriptions, excuse nila late daw yung fees pero last year pa yun and cinancelled kona bago pa yung payment date : ( (. GCash will never ask for that information. With #GSafeTayo the Philippines’ number one financial app introduced the “double authentication” feature which can ensure that only the account owner has the ability to. Abella at 06:57 AM on Apr 10, 2023. Method 1: Revert a successful GCash transaction to a wrong number. In case of compromised card, you may block it yourself in real-time using BPI Card Control on your BPI Online or Mobile app. For stolen phones, you must have reported the same and requested to block your GCash or GLoan account within twenty-four (24) hours. Tap Send Code and input the 6-digit authentication code sent via SMS; Tap MPIN Login and enter your. Open the GCash app, select “Pay Bills,” and then look for “Transportation” from the list of billers. MANILA, Philippines — Still in the shadow of a mess involving unauthorized deductions in its users’ account balances, digital payments app GCash on Thursday said it. The complaints appear to have a common denominator: The unauthorized transactions involve an East West Banking Corporation account ending in 5239. How to Submit a Ticket via GCash App. , Mynt, Globe Telecom Inc. You nor any GCash representative will not need to do anything to link your accounts. Select what type of eSignature to generate. This means that even if someone manages to obtain your login credentials, they would still need physical access to your registered device in order to complete the 2FA. What we call as unauthorized, are transactions made by people without your knowledge. Purpose: For dispute purposes and negligence of this company Gcash Date of Coverage: 04/10/2023 - 04/10/2023 Tracking no: #NBI-356342682471. Search. I am not sure with the date of my first transaction and I agreed to deduct Php 49 in my Gcash account, they have my consent. Input the Alleged Fraud Number and Name, if available. Bernadette Herrera stressed the need to probe the extent of the unauthorized transactions and the number of GCash accounts involved. Report any discrepancies or concerns to GCash or Palawan Pawnshop customer support immediately. Remember, the wallet limit resets monthly for non-users, while cash-in, cash-out, and Send Money limits reset every 24 hours. Once your GCASH Visa card is linked, you can start using it for cashless transactions. Here’s how you can pay for your online purchases directly with GCash: Select GCash as your payment method at the checkout page. Ask you bank to block your card, and ask a new card. GCash advisory here! We have already adjusted the e-wallets of the affected GCash users and the app is back up so you may now safely proceed with your regular transactions. Regularly Update App: Keep your GCash app updated to the latest. Below is the coverage of GCash Customer Protect: • You experienced an unauthorized Point-of-sale merchant transaction using your GCash Mastercard • You experienced an unauthorized ATM withdrawal from your GCash Mastercard • You had an unauthorized online payment from your GCash Mastercard. Gilda Maquilan, GCash vice president for corporate communications, said on Wednesday that a fraudster using phishing techniques was behind the unauthorized transactions, based on initial. GCash's cybersecurity team flagged the suspicious transactions, while East West Bank's cybersecurity team detected irregular activity and blocked access to the accounts. GCash is building a cashless ecosystem with 20 million registered users and over 63,000 partner merchants across the Philippines . Magsesend sana ako ng pambili ng books ng kapatid ko, nagulat ako 85 pesos na lang laman ng GCash ko. GCash or its representatives will never ask for your personal. Learn about the fees, limits, security, and privacy policies of GCash here. A representative of a popular mobile wallet app assured users that “there is no fund loss” after several Filipinos reported having unauthorized transactions on their respective accounts since Monday, May 8. Tap the “Generate QR Code” button. Digital Pinoys national campaigner Ronald Gustilo said that numerous netizens were posting in various social media sites about unauthorized Gcash transactions, alleging that the app is. . Marami na sigurong aware dito, sobrang daming unauthorized transaction ngayon sa Gcash, madalas ng nakikita ko na post ay papunta sa EastWest bank account, may ilang cases din na senend sa AUB. Note: For Fully Verified users, Face verification and OTP verification will be sent to your GCash-registered mobile number Follow the steps below to activate GCash DoubleSafe. Search. “We’d like to. Buy load via the GCash app. Get 100% refund sa unauthorized transactions! Our priority is your account’s safety kaya huwag i-share ang iyong MPIN o OTPs to anyone. Click on the submit a ticket button. . If the claim is valid, you will be receiving compensation based on the amount stolen. Follow the step-by-step instructions listed below to electronically sign your gcash template: Select the form you want to sign and click Upload. In a statement, GCash said it completed the adjustments as scheduled at 3 p. Unauthorized transactions in your Gcash account can be a serious issue. GCash also posted an advisory about phishing scams on its Facebook account. GCrypto GStocks Global. Basically, this debit card is solely for online payment usage. MANILA, Philippines – GCash has finished adjusting the e-wallets of users affected by unauthorized transactions on their accounts that reduced. Ay, [hindi] joke, pinaghirapan [namin] ‘yung pera na inubos mo lahat ‘yung laman, GCash,” she said, attaching. Don’t let them hold your phone. Account Registration: PayMaya vs GCash Comparison ReviewGCash DoubleSafe is a security feature of GCash that prevents unauthorized transactions through the use of a selfie scan (for fully verified users) or additional OTP (for non-verified users) to make sure that you are the only one with access to your GCash account on any device. Nung chineck din po yung gcash nabawas po yung amount e wala naman po inorder. GCash Mastercard. Published May 15, 2023, 9:34:53 PM. Please also be. File a complaint. Unauthorized transactions using GCash card: If there are unrecognized transactions using your GCash card, Lock your card via the GCash app; Change your. Despite this, Herrera said officials of GCash, G-Xchange Inc. Thank you. Take note that you need to have some amount in your GCash wallet to be able to use this. Coverage & Benefits: Once the claim is approved, our insurance partner, Chubb, will reimburse you for the unauthorized transaction (s) made up to 2 weeks prior to the first. GCash Card services including POS/ online payment and ATM withdrawals will be taking a break on November 22, 2023 from 4:00 AM to 7:00 AM to make way for system. Spot and report unauthorized transactions or phishing; Spot and report scam transactions; Account Secure; Device Security; See all 7 articles. To date, GCash has made financial transactions easier for over 60 million registered users. The NPC's Complaints and Investigation Division (CID) has been closely monitoring the incident since May 9, 2023, amidst circulating reports of GCash users' suspicious transactions on their accounts. Early Tuesday, the e-wallet service said there was “no fund loss” following reports of over 300 unauthorized fund transfers, and users’ balances will reflect on their. Please enclose a copy of front & back of the card, and a copy of the transaction Users of digital wallet GCash have reportedly experienced issues in navigating the app, with some users lamenting in social about losing tens of thousands in unauthorized transactions. In House Resolution No. Nareport na rin po sa. In the case of payments. Reports Reveal Unauthorized Transactions. Hi. Reporting Unauthorized Charges for Credit Card, PayPal, and Google Play Purchases ( Click here for the next section for charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon. 00. No GCash. Note: Never. Link: me o. Next, tap help at the bottom of the screen. Report unauthorized purchases. Buy Load, Instapay, and Scan to Pay using QRPH codes will be undergoing. Naga said unknown threat actors took advantage of vulnerable GCash users, triggering the phishing scheme through online gambling websites. In this case, it’s best to contact the wrong receiver of the funds and ask for the money back. Open your GCash App. Customer Protect Terms and Conditions - GCash 2023 unauthorized transactions. answers to security questions, MPIN, and/or OTP) and without your fault or negligence that led to unauthorized individuals accessing or using your GCash Account. MANILA, Philippines— Following over 300 reports of “unauthorized transactions” depleting GCash users’ funds, the e-wallet service stated “no fund loss” has occurred and that balances. UAT - Unauthorized transaction. Unauthorized Transfers Cost GCash Users Money. With #GSafeTayo the Philippines’ number one financial app introduced the “double authentication” feature which can ensure that only the account owner has the ability to. Another unauthorized transaction made last night, this time, they deducted Php 499 without my. GCash refunds refer to the process of returning money to a user’s GCash account that was previously debited for a particular transaction. Next, tap “Add a Card” and enter the 6-digit authentication code. With #GSafeTayo, the Philippines’ number one financial app introduced the “double authentication” feature which can ensure that only the account owner has the ability to. A network of digital advocates urged today fintech app Gcash to investigate complaints against unauthorized transactions. Unauthorized Transactions In Gcash Account. Gilda Maquilan, the company’s Vice President for Corporate Communications, made the announcement during an early morning interview. On May 9, a temporary system downtime was implemented by GCash as it investigated the reported. Anti-Phishing Measures: GCash has integrated specifics to alert users of potential phishing scams. Regularly review your transactions to identify any unauthorized or suspicious activities. . ” It allows users to store money within its app, so they don’t need to access cash outside when making financial. That means if you cash in P500, you’ll only get P495 and if you cash in. MANILA, Philippines - The recent security breach which affected some GCash users was a result of phishing attacks. ”. You can choose to pay with your GCash wallet or via. “We have already adjusted the e-wallets of all affected GCash users. Account and wallet linking. To date, GCash has 81 million registered users, of which 6 million are merchants and social sellers and over 900 GLife merchant partners. A GCash Support agent will guide in filling out a dispute. Unauthorized account activity: If you sent a payment but didn’t get what you expected, shipped an item and never received payment, or think the other party is a scammer: Scroll to the bottom of any page and click “Resolution Center. have an ID. (UPDATE 1): GCash is reportedly working for some people, and. Tap Account Secure. where they can get free insurance of up to P20,000 coverage for unauthorized. GCash addresses reports of unauthorized transactions. Always remember to select the appropriate concern category when submitting a ticket. The unauthorized GCash transactions impacted several users, amounting to millions of pesos cumulatively. EastWest Bank and Asia United Bank were linked at the time to the unauthorized transactions, with both banks cooperating with GCash and government regulators to investigate the issue. gcash.